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FAQs H2Onics

Our website is our brochure, where you can order products directly over a secure link. For water softener reviews information please click here.

If you have any questions then we are more than happy to help, but please read the following FAQs before you email us as we probably answer your questions here.

We have broken the FAQs down into four sections:

1. General hard water related questions
2. Installation / usage
3. Ordering / delivery
4. How to contact us

General hard water related questions


* I live in a hard water area, what are my options?
* Does water conditioning remove existing limescale build-up?
* Why do I need an electronic water conditioner?

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Q: I live in a hard water area, what are my options?

A: You have three main options:

1. Do nothing and face the consequence:
Increased costs in domestic water heating, early breakdown of your boiler, your hot tank, washing machine, dishwasher and other appliances, blocked showers, need for extra detergents, skin discomfort, tough on baby's skin.

2. Purchase and have installed a complete traditional water softener:
Costs up to £2500 ($4000) + installation. Needs a constant supply of salt, which can cost as much as £200 ($300) per annum + running costs. Has to be maintained. Requires a lot of space. Usually needs a separate tap for drinking water.

3 Use an electronic water conditioner from the Water Imp range:
DIY INSTALLATION, NO PLUMBING, NO FUSS, FIT AND FORGET. Smaller than a box of chocolates. Prevents limescale formation, breaks down existing limescale. No MAINTAINANCE. Running costs less than £3 ($5) per annum. Environmentally friendly.

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Q Does water conditioning remove existing limescale build-up?

A. Yes, clears quickly where the build-up is not serious. Slowly where the build-up is heavy. But it is almost impossible if the pipes are so blocked that the flow of water is totally constricted.

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Q Why do I need an electronic water conditioner?

A. If you live in a hard water area, limescale will build up in your water system, blocking pipes, reducing the efficiency of your boiler and hot tank. This increases the cost of domestic water heating, often by as much as 15-25%, limescale build up may also cause the early replacement of your boiler and/or hot water tank.

Electronic water conditioners contribute to the improved working, and longer lifespan of solar heating systems, air conditioning units and many other water based applications where valves, heat exchangers, filters and control units are used.

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